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Dear Reader,
Thank you very much for your interest in The Connexion !
We are listing out the three most common issues our readers may face before contacting us, as this may help you immediately self-resolve your issue.
If the below does not enable you to immediately self-resolve your issue, we would be delighted to assist you after you contact us using the email listed at the bottom of this web page.
1 – I can’t login
This is likely attributable to:
a) Trying to log in using the registration (as opposed to login) page.
b) A forgotten or expired password
c) Trying to login using a different email to the one your account is registered with
Please follow the below steps to verify whether this resolves your login issue:
a) Please try to login at this link
b) If that doesn’t work, please consider whether you may have registered under a different email and then try logging in with that email at this link
c) If neither of the above work, please try to reset your password using this guidance.
2 – I am a subscriber but I can’t read articles
This is likely attributable to using multiple accounts and emails on our site and having logged in with an email which is not the one you bought your subscription with.
We strongly advise to only use one unique account and email when using our services as multiple cause access and billing issues.
Please consider whether you may have purchased your subscription using a different email (example: smith@gmail.com instead of smith@yahoo.com) and try logging in using that email.
Please ensure you do not try to register with another email, but rather only try to login with the other email you suspect you may have already registered with.
3 – I am no longer receiving the newsletter or want to unsubscribe from the newsletter
To be added back onto the newsletter mailing list, please follow this guidance.
To unsubscribe from the newsletter, please click on the “unsubscribe” button at the bottom of any of the newsletter emails you received.
For other issues, please see our Frequently Asked Questions here
I have not been able to resolve my query or the issue I am facing using the guidance above
If the above has not enabled you to immediately self-resolve your query or the issue you are facing, we would be delighted to assist you after you contact us and explain your query or the issue you are facing at: contact@connexionfrance.com