French fibre firms rebuked for client ‘ping pong’

Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.

Connexion journalist

Published Tuesday 10 March 2020 - 08:03 Modified Tuesday 10 March 2020 - 08:03

Watchdog Arcep said fibre cabling was often installed by one firm with internet services from another, and both tried to avoid blame for any problems.

Stay informed:
Sign up to our free weekly e-newsletter
Subscribe to access all our online articles and receive our printed monthly newspaper The Connexion at your home. News analysis, features and practical help for English-speakers in France

Flu cases in France to peak in next few weeks as minister warns of ‘intense’ circulation

Face masks are recommended for those with symptoms and vulnerable groups are advised to get vaccinated

French prime minister pledges voting and pension reform in key policy speech

The new government already faces calls for a vote of no confidence

Why French bank cards are losing their printed security numbers

The new system aims to reduce fraud and simplify online shopping

Many French property energy efficiency ratings now out of date: How to check yours

The change will affect you if you plan to sell or rent a property

Crit’Air air pollution car stickers: can you get these by post in France?

Dozens of new low-emissions zones were introduced earlier this month

How should garden waste be disposed of in France if bonfires are not allowed?

Some areas have also banned disposing of green waste at waste centres

How cold is it going to be in France and for how long? Tips to stay healthy

The freezing weather is showing no signs of abating, with temperatures as low as -9C

State can reimburse 50% cost of a personal trainer in France: How it works

There are strict criteria to meet to ensure you can receive this

Duck Cold! Four French phrases to use when it is freezing outside

France's current cold spell is set to continue for the next few days - we remind you of French expressions to use to describe the drop in temperature

Speed limits reduced in Normandy due to air pollution spike

Air pollution in some parts is described as ‘very poor’

Two skiers die in avalanche in French Alps

The men, both in their 30s, were buried for up to 50 minutes in snow

LIST: French regions ranked by how happy residents are to live there

How did your region do?

When and why are many French supermarkets phasing out shopper loyalty cards?

They have issued advice on how to avoid losing your points

Driving in France: when you can overtake on the right-hand side

Undertaking is possible in certain situations, however illegal manoeuvres run the risk of accident, fine and licence suspension

Could France follow Spain’s plan for 100% tax on non-EU buyers of second homes?

Spanish prime minister says country must act to combat rising housing shortage

Child, 11, seriously hurt after falling from ski lift at French resort

They were airlifted to hospital yesterday

Temperatures to drop as low as -10C: French weather outlook January 13 - 17

Several departments have enacted cold weather plans

Learning French: when and why do we say appuyer sur le champignon?

A quick expression for when you feel the need for speed

How to deal with snails in your French garden - and can you eat them?

Some harvest the unprompted visitors for food but this can be dangerous - and potentially illegal

What is the plan grand froid that has been activated in much of France?

Authorities have powers to protect vulnerable people when the country grapples with below-average cold

Winter sports: should you also have extra insurance if you live in France?

There are between 130,000 and 160,000 accidents on ski slopes every year, according to Médecins de montagne

Farm pesticides: Map claims to show the French areas most and least exposed

The north and west of France are particularly affected while Corsica performs well

French company pioneers fresh fruit cosmetics

Horée uses seasonal produce from markets to make creams and serums

U-turn (again) over motorbikes riding between lanes in queues on certain French roads

Trial has been extended to July 31, 2025 as government awaits study

French fibre firms rebuked for client ‘ping pong’

Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.

French prime minister pledges voting and pension reform in key policy speech

British skier dies in French Alps after violent collision with stationary skier

Flu cases in France to peak in next few weeks as minister warns of ‘intense’ circulation

Flu cases in France to peak in next few weeks as minister warns of ‘intense’ circulation

French prime minister pledges voting and pension reform in key policy speech

Millions to receive payment from French tax service today

British skier dies in French Alps after violent collision with stationary skier

Learning French: what does flipper mean and when should it be used?

Why French bank cards are losing their printed security numbers

Many French property energy efficiency ratings now out of date: How to check yours

Crit’Air air pollution car stickers: can you get these by post in France?

How should garden waste be disposed of in France if bonfires are not allowed?

How cold is it going to be in France and for how long? Tips to stay healthy

State can reimburse 50% cost of a personal trainer in France: How it works

Duck Cold! Four French phrases to use when it is freezing outside

Speed limits reduced in Normandy due to air pollution spike

Two skiers die in avalanche in French Alps

Learning French: what does nickel mean and when should it be used?

Riding between lanes now legal for all motorcyclists in France – under certain conditions

Barrier-free French motorway: driver complaints increase over extra fines

LIST: French regions ranked by how happy residents are to live there

When and why are many French supermarkets phasing out shopper loyalty cards?

Driving in France: when you can overtake on the right-hand side

Could France follow Spain’s plan for 100% tax on non-EU buyers of second homes?

Child, 11, seriously hurt after falling from ski lift at French resort

Videos: hundreds of classic cars drive through Paris

French rules: pornography websites must now check visitor’s age - but how?

How to check if your email was stolen in mass French data leaks

Temperatures to drop as low as -10C: French weather outlook January 13 - 17

Learning French: when and why do we say appuyer sur le champignon?

How to deal with snails in your French garden - and can you eat them?

What is the plan grand froid that has been activated in much of France?

Winter sports: should you also have extra insurance if you live in France?

Farm pesticides: Map claims to show the French areas most and least exposed

French company pioneers fresh fruit cosmetics

U-turn (again) over motorbikes riding between lanes in queues on certain French roads