-
Letters: Long-stay visas in France ‘are not as easy as minister claimed’
Senator Berthet is asking for a simplified visa process for British second-home owners in France
-
Letters: Saying bonjour really makes life easier in France
Connexion reader shares their experience of how a polite greeting can go a long way
-
Letters: Cold-callers are out of control in France
Connexion readers share their tips on how to reduce telemarketing calls
Lidl unhelpful
Three weeks after I bought a Ponceuse a Bande at Lidl, Valognes, in 2016, the motor stopped, for no obvious reason.
I took it back to Lidl and was advised to phone the number in the guarantee. A French friend telephoned regularly for three weeks, with no reply.
After many letters and no help from Lidl, I contacted themediator who was amazed at Lidl’s response. He investigated my complaint and, on 10 June 2018, I finally received the €44.99 I paid two years’ earlier.
But Lidl still refused to reimburse the postage €15.65 which I am in the process of reporting to the mediator.
Lidl’s argument is that because I did not take the sander back within 30 days the guarantee was invalid – so what is the point of a manufacturer’s three-year guarantee?
Carol Read, Normandy