HELP GUIDES

Income Tax in France

Healthcare in France

Inheritance Law and Wills in France

Visas and residency cards for France

Customer service

Eurostar says response times improving after customers report issues

Connexion readers reported being unable to speak to staff by phone, contact form or social media, but the operator says the backlog will be cleared by Christmas

Explainer: how shop refunds and returns work in France

The seller is responsible for the goods for up to two years after the purchase

Customers unhappy with mobile and fibre after fast roll-out in France

High-speed internet access has improved but customers are complaining about poor quality service and shoddy installation

practical

French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR

Shops are obliged to fix or replace faulty items free of charge within two years, under certain conditions, but many sold guarantees instead withough informing people of legal rights

The good, the bad and the ugly of customer service in France

After having a traumatic experience at a French supermarket, Tamara Thiessen compares customer service in France to one in her home country of Australia

Where can I complain about slow internet speed in France?

After contacting the internet provider's customer service, the next step is to speak to the provider’s consumer service ( service consommateurs )

Non-premium customer service helplines in France

Firms in France should by law have a non-premium number customers can call. Here are some of the major ones, checked by The Connexion

French shop owners - what price decent online service?

Samantha David argues that if small shop owners made just a tiny fraction of the online customer service effort of a certain global internet market place, they would have happier clients - and make much more money

French fibre firms rebuked for client ‘ping pong’

Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.

France’s La Poste criticised over parcel deliveries

La Poste has come in for intense criticism for its parcel delivery service in a growing number of social media complaints.

Ticket office closures lose SNCF customers

In response to your article about suspected ticket office closures by SNCF ( SNCF denies ticket offices are closing ).

Who can help in solar panel dispute?

I am battling with EDF to be paid properly for my solar energy as my meter is faulty. Is there a body I can call on for help? S.W.

Yes, good after-sales service does exist in France

Readers have complained about poor after-sales service in French stores following the breakdown of equipment; can I say my own experience has been totally different in the 10 years I have lived in France.

French shrug off bad service

RATP installs ‘first ever’ customer service robot

Information about your next metro, tram or bus journey could soon be coming from a robot, after the RATP transport agency installed “Pepper” in the Gare de Lyon, Paris.

Customer service

Eurostar says response times improving after customers report issues

Explainer: how shop refunds and returns work in France

Customers unhappy with mobile and fibre after fast roll-out in France

French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR

Trending

Residency rights and border changes: What's new in France in 2025

Cars and driving: What's new in France in 2025

Letters: Retirement in France costs more than €15,000 a year

Dordogne: See which communes have grown in population - and those that have fallen

How to create the perfect French Christmas cheese platter

Learning French: when and why do we say le jour J?

Police warn drivers of car headlights rules in France

The good, the bad and the ugly of customer service in France

Where can I complain about slow internet speed in France?

Non-premium customer service helplines in France

French shop owners - what price decent online service?

French fibre firms rebuked for client ‘ping pong’

France’s La Poste criticised over parcel deliveries

Ticket office closures lose SNCF customers

Who can help in solar panel dispute?

Yes, good after-sales service does exist in France

French shrug off bad service

Electricity bill was a shock... at €164.8million

... But now that's not good service!

Statistics degrade policing

RATP installs ‘first ever’ customer service robot

Ignored online

Bricomarché pulls live fish lamp after viral complaint

Feel ignored?

Labrador Tag Feed

Labrador Tag Feed