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Guarantee

Why French chains like Fnac Darty refuse to join repair bonus scheme

Apple, Auchan and Carrefour have also failed to certify their repair teams to the government’s eco-initiative

Couple fight buyer’s €140,000 repairs claim for self-built French home

The buyer has taken the British couple to court over a missing 10-year builder’s guarantee on the DIY property

Explainer: How does France’s two-year guarantee on all products work?

We explain the garantie légale de conformité, which offers protection to consumers who have bought faulty or misleading products

practical

French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR

Shops are obliged to fix or replace faulty items free of charge within two years, under certain conditions, but many sold guarantees instead withough informing people of legal rights

Do we lose our guarantee rights?

We have had work done on our home which required an architect. I understand these works are guaranteed via his insurance but what happens should the architect retire (he is elderly) - or even die. Do we lose our guarantee rights?

Lidl unhelpful

Three weeks after I bought a Ponceuse a Bande at Lidl, Valognes, in 2016, the motor stopped, for no obvious reason.

How far should you trust a builder's 10-year guarantee?

Planning a building project and making sure it gets done properly and that problems are quickly resolved should become easier with recent changes to the 10-year warranty ( garantie décennale) that all builders are obliged to take out.

Guarantee

Why French chains like Fnac Darty refuse to join repair bonus scheme

Couple fight buyer’s €140,000 repairs claim for self-built French home

Explainer: How does France’s two-year guarantee on all products work?

French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR

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Do we lose our guarantee rights?

Lidl unhelpful

How far should you trust a builder's 10-year guarantee?