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Orange

Orange to offer French satellite internet service ‘to rival Starlink’

It will be aimed mainly at people living in remote areas who cannot otherwise access high-speed internet. Rates will be €49.99 a month

Orange fined record €26m for fibre optic rollout failures in France

The telecoms giant disputes the decision by the national regulator

Map: best and worst areas in France for fibre optic connection

Network operators named and shamed by regulator as fibre rollout marred by complaints of poor connections

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Orange defends use of divisive ‘plastic’ telegraph poles in France

The poles are more durable than the wooden ones they have replaced, insists the telecoms giant

Beware of this latest French phone scam

Connexion reader, Malise Ruthven, shares a recent phone scam they fell victim to

Orange given go-ahead to decommission copper telephone lines in France

It will save the company €500million a year, but concerns have been raised over the patchy fibre-optic roll-out in rural France

French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR

Shops are obliged to fix or replace faulty items free of charge within two years, under certain conditions, but many sold guarantees instead withough informing people of legal rights

Canada, South Africa and 27 others move to France’s travel green list

Vaccinated people travelling from green-list countries need only show proof of vaccination to enter France

Turning off telephone service when not in France

For many years we have been using Orange for our internet and home landline. As we are only in France for the summer, they allowed us to turn off the service when we were not there and restore it when we returned, so we only paid for three months a year. Now it is stopping, are there alternatives?

French mobile phone bills among lowest in world at average €15 a month

The entry of mobile operator Free into the market ten years ago forced Orange, SFR and Bouygues Telecom to push their prices down

€100 bill for not switching off mobile roaming on France-UK ferry

A Brittany Ferries passenger got the charge on his Orange bill after a recent return trip. We explain why and how to avoid extra costs

Orange launches commitment-free French mobile contracts

New offer is aimed at customers who do not want to commit to a phone contract for 12 months

Leasing deals take some of sting out of smartphone costs in France

Leasing has been a popular way to get a new car in the UK and other countries for years, and telephone operators in France are now also following suit

Orange promises 24-hour solution to fixed line faults in France

Orange will install satellite wi-fi hotspots in local mairies to enable people with laptop computers or smartphones to communicate during an outage

No 'fiber truck' here, we are in France

A mayor has banned from his commune a van publicising fibre-optic internet as long as Orange keeps referring to the vehicle with the English word ‘truck’ instead of camion.

Avoiding internet problems caused by bad weather

As worse weather approaches, are there any steps we should take to avoid problems with our broadband internet? J.I.

Orange pulls plug on copper phone system

Telecoms firm Orange is to switch users from the analogue copper wire telephone network – réseau téléphonique commuté (RTC) – and turn to an all-digital system to update and improve the telecoms network.

Orange tariff up €2

Telecoms firm Orange is raising Zen mobile tariffs by €2/month from October 1 but has been criticised for disguising the rise as a download quota increase from 2Gb to 10Gb.

Seeing red is new Orange

My latest bill from Orange includes a €69 charge for a visit by a technician – yet I saw no-one! I had reported a fault on my line and was told that if the fault was inside my property then I would be charged €69.

Alternatives to Orange's service which is stopping

For ten years we have been using Orange internet and home landline. As we are only in France for the summer they allowed you to turn off the landline and internet when you were not there and restore the service when you returned so we only had to pay for three months a year. Now it is stopping. Are there any alternatives?

Avoiding paying more with Orange

Orange has increased the cost of our broadband by €3.99 a month and it seems it is trying to encourage us to drop our line rental and transfer to its VOIP service where our calls will go over the broadband. How can I avoid paying more? T.F.

Net losses

Massive phone network fault fixed

Telephone services back to normal after a day of disruption across France

Major fault hits France's phone network

Telecoms giant Orange says it is working to restore the network as quickly as possible'

Mediterranean oranges risk ‘yellow dragon’ extinction

Mediterranean oranges, lemons, and other citrus fruits could be at risk of extinction if a disease that has decimated orange trees in Florida takes hold closer to home.

Orange recalls phone over radiation concerns

Budget flip phone exceeded European limits on electromagnetic radiation levels

What is tax benefit of money in will to charity?

I know that you can receive a significant crédit d’impôt (tax credit) on donations made to approved French charities. However what happens if you wish to donate to charities from the part of your estate that is disponible after you die? Is there any tax advantage to this? Can you advise on how to leave money to charity in the most efficient way for the charity and for the other heirs? M.R.

Revealed: Quality of mobile coverage in your area

Telecoms watchdog Arcep launches interactive map that it says shows genuine mobile coverage levels across country accurate to 50m

Forced to upgrade internet contract

I am moving house and have asked Orange to transfer my ADSL internet contract to the new address. It has refused saying it will only offer its fibre forfait, which costs nothing extra for the first year but an extra €5 a month after that. I do not need the faster downloads that they promise and am happy with ADSL. How can they get away with this forced ‘upgrade’? S.R.

Orange bills hiked

SEVERAL readers report being caught out by Orange’s Contact+ scheme that we warned about recently.

Orange

Orange to offer French satellite internet service ‘to rival Starlink’

Orange fined record €26m for fibre optic rollout failures in France

Map: best and worst areas in France for fibre optic connection

Orange defends use of divisive ‘plastic’ telegraph poles in France

Trending

2024 Map: see where in France road speeds are reverting to 90km/h limit

French ski station voted as best in the world

EU faces legal challenge from French lawyer over weedkiller sale decision

Will roadworthiness tests penalise drivers in France for removing emission-limiting liquid?

Ignoring this increasingly common French road sign could cost you €135

Free data leak: is it possible to change French bank account number?

Learning French: when to use d'ailleurs versus par ailleurs?