Orange

Orange defends use of divisive ‘plastic’ telegraph poles in France

The poles are more durable than the wooden ones they have replaced, insists the telecoms giant

Beware of this latest French phone scam

Connexion reader, Malise Ruthven, shares a recent phone scam they fell victim to

Orange given go-ahead to decommission copper telephone lines in France

It will save the company €500million a year, but concerns have been raised over the patchy fibre-optic roll-out in rural France

Hey, Orange, cut the trees

In Germany, Holland or UK, telephone engineers routinely trim interfering tree branches, as do EDF, at no cost to the consumer.

Avoiding internet problems caused by bad weather

As worse weather approaches, are there any steps we should take to avoid problems with our broadband internet? J.I.

Orange pulls plug on copper phone system

Telecoms firm Orange is to switch users from the analogue copper wire telephone network – réseau téléphonique commuté (RTC) – and turn to an all-digital system to update and improve the telecoms network.

Seeing red is new Orange

My latest bill from Orange includes a €69 charge for a visit by a technician – yet I saw no-one! I had reported a fault on my line and was told that if the fault was inside my property then I would be charged €69.

Alternatives to Orange's service which is stopping

For ten years we have been using Orange internet and home landline. As we are only in France for the summer they allowed you to turn off the landline and internet when you were not there and restore the service when you returned so we only had to pay for three months a year. Now it is stopping. Are there any alternatives?

Net losses

Massive phone network fault fixed

Telephone services back to normal after a day of disruption across France

Major fault hits France's phone network

Telecoms giant Orange says it is working to restore the network as quickly as possible'

Orange recalls phone over radiation concerns

Budget flip phone exceeded European limits on electromagnetic radiation levels

What is tax benefit of money in will to charity?

I know that you can receive a significant crédit d’impôt (tax credit) on donations made to approved French charities. However what happens if you wish to donate to charities from the part of your estate that is disponible after you die? Is there any tax advantage to this? Can you advise on how to leave money to charity in the most efficient way for the charity and for the other heirs? M.R.

Forced to upgrade internet contract

I am moving house and have asked Orange to transfer my ADSL internet contract to the new address. It has refused saying it will only offer its fibre forfait, which costs nothing extra for the first year but an extra €5 a month after that. I do not need the faster downloads that they promise and am happy with ADSL. How can they get away with this forced ‘upgrade’? S.R.

Orange bills hiked

SEVERAL readers report being caught out by Orange’s Contact+ scheme that we warned about recently.